6. Delivery of Goods
6.1. We will deliver goods in the UK using Royal mail services aimed for next-day delivery using the 1st class small parcel service and rate.
6.2 Any dates quoted for delivery are approximate only and we cannot be held liable for any costs incurred if delivery is delayed. Please be aware that Royal Mail First Class postal service can take up to 7 days. This is under the terms of Royal Mail and is out of our control. 3rd Party couriers can deliver direct delivery orders between the hours of 7am and 9pm.
6.3. Delivery of an Order shall be completed when we deliver the Goods to the delivery address given in the Order.
6.4. The Goods will be your responsibility from the time of delivery.
6.5. Where the courier is unable to deliver the Goods, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery or leave the parcel at your local Post Office for you to collect.
6.6. We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure is caused either by an Event Outside Our Control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
6.7 If we miss our estimated delivery deadline for the Goods or, in the absence of any estimate being given, we have not delivered the Goods within 30 days after the dispatch confirmation, you may cancel your Order and receive a full refund.
7. Cancellations, Refunds and Returns
7.1 Subject to the remainder of this clause 7, if you change your mind and no longer want an item that you have purchased and we have delivered, you have the right to return those Goods within 30 days from receipt of the Goods and receive a refund. Alternatively, you are entitled to request an exchange within the same period of time. For our returns policy, please click here.
7.2 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
7.3 To cancel or amend a Contract for Goods, you need to let us know that you have decided to cancel. If you wish to exercise this right, please contact the Darius Customer Services Team, by phone, email or letter sent by post or using the online form on our Website. Please include details of your Order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
7.4 If you cancel your Contract, Darius will:
(a) refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
(b) refund any delivery costs you have paid; and
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Goods and we have not offered to collect it from you: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us;
(ii) if you have not received the Goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
7.5 If you have returned the Goods to us under this clause 7 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges.
7.6 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Goods we may refund you in vouchers.
7.7 If Goods have been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send it back (and we recommend using a trackable service and obtaining proof of postage). You must take reasonable care to ensure that the Goods are not damaged in transit; this includes ensuring that they are securely packaged. Darius cannot be responsible for lost or damaged returns.
(b) unless the Goods are faulty or not as described (in this case, see clause 7.7), you will be responsible for the cost of returning the Goods to us. If the Goods cannot be returned by post, we may offer to collect the Goods from you in which case we will charge you the direct cost to us of collection which will be £7.
7.8 Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
7.9. Due to the speed of our ordering process, Darius may not be able to cancel your order before despatch. If you exercise your right to cancel prior to you receiving the Goods, Darius will attempt to stop the goods in transit, however if this is not possible and the Goods are delivered, you will be able to return your Goods in line with your rights outlined above.
8. After-sales Service and Guarantees
8.1. Except where expressly stated otherwise, all warranties are non-transferable and only apply for the original Customer. Please note that, if you buy Goods with a Darius warranty, we are guaranteeing that those Goods will work during the warranty period. If you replace the Goods during the warranty period, the warranty does not start again. You will only benefit from the remaining period of the original warranty. This does not affect your statutory rights if the Goods are faulty or not as described.
